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HOME AUTOMATION SERVICES & REMOTE SUPPORT

Smart Home Tech Support in Boston, NH & ME

Smart home systems can sometimes encounter issues. Our goal is to simplify your experience and offer support whenever these disruptions occur. We provide 24/7 support to our service subscribers in Greater Boston, the New Hampshire seacoast and Maine area. Whether it's through proactive remote monitoring and repairs or empowering you to reset your system with ease, we ensure you’re always covered.

BENEFITS OF OUR HOME AUTOMATION SERVICES

REMOTE REPAIR
We can access and often repair your system remotely, eliminating the need for a service call.
APP CONTROL
Our mobile app lets you address many common tech issues on your own for the ultimate convenience and control.
24/7 SUPPORT COVERAGE
We’re available around the clock and can communicate with you in the way that best suits your lifestyle.


WHAT DOES SMART HOME MONITORING INCLUDE?

  • The operational status of your network-connected devices, including lighting control, climate control, motorized shades, security cameras, and more.

  • Health and performance of AV devices and smart lighting switches (availability may vary by manufacturer).

  • Internet connectivity, including up/down status and average upload/download speeds.
Monitor icon
Toaster, basket and plant icons


WHAT WE CAN’T MONITOR

  • Audio/Video Quality: While a connected media player may appear online, we cannot monitor the actual audio or video performance.
  • App and Service Issues: We cannot detect specific problems within apps or services on your network devices (e.g., Netflix issues on Apple TV or Pandora errors on Sonos).
  • Other Items: We do not monitor toasters, toilets, major home appliances (yet), pets, kids, plant life, or zombie threats.

AUDIO VIDEO EXPERIENCE SERVICE PLANS

total care free $0.00
  • Proactive Monitoring and Remote Repair

    We will not remotely monitor your smart home system.

  • Reactive Remote Repair

  • Phone, Email, Text, Chat Support

    Support is only available Monday through Friday 9am–4pm.

  • Phone Support

    Available Monday through Friday, 9am–4pm. Please note that technical service charges will apply.

  • App Control
TOTAL CARE $59.99
  • Proactive Monitoring and Remote Repair

    We proactively monitor your technology system, often resolving potential issues before they arise.

  • Reactive Remote Repair

    When you reach out, we can access and frequently repair your system remotely without the need for a service call.

  • 24/7 Email, Text and Chat Support

    We’re available around the clock, ready to communicate in whichever manner best fits your lifestyle.

  • 24/7 Phone Support

    Enjoy the convenience of live assistance from our knowledgeable technicians at any time.

  • App Control

    Our mobile app empowers you to resolve many common tech issues on your own.

Select This Plan

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